Frequently Asked Questions

Delivery, returns, and customer service

• What are your delivery times?

  We aim to ensure delivery of all in stock items within 5-7 working days. Please email sales@gr8fires.co.uk for an expected lead time for out of stock items before placing an order.

• What payment methods do you accept?

  We accept shoppay, PayPal, and Googlepay. You can use a debit or credit card to complete your purchase. You can also use Klarna to purchase in stock items on gr8fires.co.uk. Please note Klarna is not accepted on pre order items that are not currently in stock. Unfortunately we don't accept American Express.

• How will my stove or electric fire be delivered?

  Bigger products will be delivered on a pallet. All our pallet deliveries are to kerbside on a large truck with a tail lift. This means that although the driver will endeavour to get the pallet as close as they can to your house, they will be unable to get into your house or up steps or over uneven terrain.

  For smaller items your delivery will be made by DHL, DPD, or Royal Mail.

• Do you deliver outside the UK?

  At this moment we can only deliver inside the UK.

  Unfortunately, we are unable to deliver to postcodes beginning with "BT" or any addresses in Northern Ireland or Republic of Ireland.

  For orders to other offshore or outlying UK addresses, please contact us by email or phone with the full delivery address details to obtain a quotation.

• Do you install stoves and fires?

  We are a retailer and not an installer. We are happy to help with product advice whenever we can but we strongly recommend that you consult a HETAS-registered installer who can advise you based on your specific requirements.

  You can search for an installer on the HETAS website.

  We also tag many media wall installers on our social channels.

• What are your opening hours?

  Our phone lines are open from Monday to Thursday 9:00 am to 5:00pm and Friday 9:00 am to 3:45 pm. We are closed on Saturday and Sunday.

• Do you have a showroom?

  Unfortunately we do not have a showroom that is open to the general public. We are an online retailer only. We do share real installation videos and pictures on our social media pages which might help give you an idea of what our products look like in real life.

• I have received a damaged item. How do I get it replaced?

  We have a dedicated warranty team who can help get any issue resolved for you. If you have an issue with an electric fire follow this link to fill in our warranty form.

  If you have an issue with any other product, email sales@gr8fires.co.uk with as much information as possible, this will help get your query resolved quickly. Send us your order number, the name on the order, which item is damaged and if you can include an image of the damage that will help process your return or replacement as fast as possible.

• Can I cancel my order?

  If your goods have not been dispatched from our warehouse we will be happy to cancel and refund you for your order. If your goods have already dispatched from our warehouse and you still wish to cancel your order there will be a cancelation fee which will be deducted from your refund.

  • Parcel return fee: £18
  • Pallet return fee: £50
• When will my order be dispatched?

  All orders placed will be dispatched the next working day if goods are in stock.

  If your goods are currently out of stock, this will be stated on the website as "accepting back orders" with an estimated re-stock date.

  If you place an order on Friday, Saturday, or Sunday, it will be dispatched the next working day (Monday).

• How long is delivery?

  Our estimated delivery time is between 3 to 5+ working days from the date of dispatch. Please be assured that our team is working diligently to ensure your order reaches you in a timely manner.

  In order to provide you with accurate tracking information, we kindly ask for your patience. We recommend allowing a minimum of 72 hours to pass from the point of order before reaching out to us regarding tracking information. This will allow us to ensure that the tracking information is updated and accurate.

• Can I change my delivery address?

  Once your order has been placed we can only deliver to the address entered at the time of purchase. If you wish to cancel your order and re-order with the new address we can process this if the goods have not yet been dispatched.

• Where can I return an unwanted item?

  Any unwanted goods should be posted back to:

  1a Hallstown Road

  Upper Ballinderry

  Lisburn

  BT28 2NE

  Please ensure that relevant order paperwork is enclosed so that goods can be referenced and refunded as speedily as possible upon receipt.

  We recommend retaining a copy of your proof of postage/receipt for future reference.

• When does my warranty start?

  Your product warranty begins from the date of purchase. Please ensure you check your items for damage on delivery especially if you are not planning on installing your item straight away.

• What is the length of my product warranty?

  We sell multiple brands on gr8fires, please refer to your products manual to confirm the length of your products warranty and to determine what is covered.

• What is covered under my warranty?

  What is covered under your products warranty will depend on which brand of product you have purchased. Refer to your product manual to confirm what is covered and for how long.

• Do you supply to the trade?

  Yes. Thank you for your interest in setting up a trade account with GR8 Fires. Please email sales@gr8fires.co.uk with the following information:

  
  

  • Full name
  • Company name
  • Company address
  • Contact number
  • Email address
  • Business website or social media URL
  • Would you like to receive marketing emails and SMS messages?

  
  

  Once we have this information it will be passed to the manager for review. Thank you for your patience and we hope to be in contact soon.

• Can I purchase an item and delay delivery?

  On some occasions this may be possible, please call our sales team before placing your order to confirm.

Freestanding Stoves FAQs

• Do Freestanding Stoves Need a Chimney?

  Most freestanding woodburning and multifuel stoves require a chimney or a flue system for proper ventilation. Electric freestanding stoves, however, do not need a chimney and can be placed anywhere that has a plug nearby.

• Can I Install a Freestanding Stove in Any Room?

  Freestanding stoves can be installed in most rooms, but it's important that there is enough ventilation and space around the stove for safety. For woodburning and multifuel stoves, professional installation is recommended to meet building regulations.

• Can a Freestanding Stove Replace Central Heating?

  A freestanding stove can heat a home, but depending on the size of the house and the stove's capacity, it may not fully replace central heating. A high-output stove could provide sufficient warmth for smaller homes or well-insulated spaces. However, for larger homes, it might be best used alongside central heating.

• How Do I Choose the Right Size Freestanding Stove for My Space?

  The right size stove depends on the size of the room you want to heat. It's important to select a stove that matches the room’s heating requirements to avoid overheating or underheating the space. Our Stove Size Calculator can help you find the perfect size for your room. 

Traditional Electric Fires FAQs

• What are the benefits of a traditional electric fire?

  Traditional electric fires are the best of both world combing the feel of a classic fireplace with the convenience of electric heating, and require much less maintenance than real fires. 

• Can I install a traditional electric fire myself?

  Yes, traditional electric fires are generally easy to install and can often be set up without professional assistance. However, always follow the manufacturer's instructions for safe installation.

• Do traditional electric fires require a chimney or flue?

  No, traditional electric fires do not require a chimney or flue, making them a versatile option for any room, including apartments and homes without existing fireplaces.

• How realistic are the flame effects on traditional electric fires?

  Modern traditional electric fires have highly realistic flame effects that mimic the look of a real fire. Some models offer adjustable flame settings like the Dimplex Kingsley and different ember bed options for added realism.

Modern & Contemporary Electric Fires FAQs

• Can I install a modern electric fire myself?

  Yes, most modern electric fires are designed for easy DIY installation. But, always follow the manufacturer’s instructions for safe and proper setup and consult a professional if in doubt.

• Do contemporary electric fires need a chimney or flue?

  No, they don't need a chimney or flue to work, making them ideal for any room in your home.

• How realistic are the flame effects on modern electric fires?

  Modern electric fires feature highly realistic flame effects, often with adjustable settings for brightness and colour like the Ezee Glow XL Zara, mimicking the look of a real fire.

• Are modern electric fires safe for children and pets?

  Yes, just like all electric fires, they are safe as they don't produce real flames or hot embers but it's important to supervise children to ensure the unit isn't tampered with. 

Built-in Electric Fires FAQs

• Can I install a built-in electric fire myself?

  Though many models are designed for easy installation, unless you have construction or installation experience, it's recommended to hire a professional for proper and safe installation, especially for flush mounting.

• Are built-in electric fires easy to clean?

  Built-in electric fires require minimal maintenance, especially when sitting flush against walls, typically just needing regular dusting and checking for loose connections.

• Are built-in electric fires safe for children and pets?

  Yes, because these fires don't produce any real flame, there's no risk for accidental burns. Plus, with most models being installed above ground level and into a wall, there's less risk of the unit being tampered with. 

• Do built in electric fires need an existing wall to be installed into?

  No, not necessarily. Built in fires can be build into a custom-build feature wall as well, giving you more versaility with where you place it. 

Stoves

• How Do I Choose the Right Size Stove?

  The size of the stove should match the size of the room you want to heat. A stove that’s too large can overheat the room, while one that’s too small won’t provide enough warmth. Our stove size calculator will help you find the perfect size for your home. 

• What’s the Difference Between Woodburning and Multifuel Stoves?

  Woodburning stoves burn only wood and multifuel stoves can burn wood, coal, or smokeless fuel.

• Do I Need a Chimney or Flue for My Stove?

  Woodburning and multifuel stoves typically require a chimney or flue. Electric stoves do not, making them easier to install in homes without existing chimneys.

• What are the Benefits of a Stove Over Central Heating?

  Stoves provide localised heating, making them more energy-efficient for heating specific rooms. They also add a cosy atmosphere that central heating systems can’t replicate.

Stove Accessories

• What are the Benefits of Using a Log Holder?

  A log holder keeps your firewood organised and close at hand, making it easier to feed the fire. It also adds a decorative touch to your fireplace area, highlighting the stove as a eye-catching focal point.

• What is a Direct Air Cover?

  A direct air cover is a component used in stoves or fireplaces that are equipped with a direct air intake system. This system allows the stove to draw air directly from outside the building, rather than from the room in which the stove is located. The direct air cover typically seals or covers the air intake port when it's not in use, helping to prevent drafts and maintain the efficiency of the stove.

• Are There Accessories That Can Improve Safety When Using My Stove?

  Safety stove accessories like fireguards, stove gloves, and carbon monoxide detectors all help to protect you and your home without sacrificing the use of your stove. 

• What Are the Benefits of Using a Stove Pedestal?

  Stove pedestals elevate your stove, giving you a better view and improving airflow around the unit for more efficient heating. They create a space underneath to store logs, kindling, or stove tools, which will help keep your space organised. Pedestals can also making maintenance tasks like cleaning easier by raising the stove off the ground.

Inset Electric Fires FAQs

• How are inset electric fires different from other electric fires?

  An inset electric fire is designed to be installed within a wall cavity, existing fireplace, or specially constructed surround. Unlike freestanding or wall-mounted electric fires, inset models give your room a flush, built-in appearance. Perfect for home with a minimalist aesthetic. 

• Do inset electric fires need a chimney or ventilation?

  No, inset electric fires do not need a chimney, flue, or any type of ventilation. Since they don't produce smoke or fumes, they are ideal for homes without traditional chimney structures.

• How do I maintain an inset electric fire?

  Inset electric fires don't require much maintenance, especially because they're flush against existing walls or surrounds. Simply dust the exterior regularly and clean the glass panel to keep it looking clear. 

• Can I operate an inset electric fire remotely?

  Yes, most inset electric fires come with remote controls so you can adjust the heat, flame effects, and other settings from a distance. 

Electric Freestanding Fires

• Do freestanding electric fires require installation or any special setup?

  No, freestanding electric fires are 'plug-and-play' appliances. Simply position the fire where you want it, plug it into a standard electrical outlet, and it’s ready to use. There’s no need for professional installation, making them an ideal choice for renters or those looking for hassle-free heating.

• Can I move a freestanding electric fire to different rooms?

  Yes, one of the key benefits of freestanding electric fires is their portability. You can easily move them from one room to another, depending on where you need extra warmth or ambience. Just make sure there’s an available plug in the room.

• Can I plug my electric fireplace into an extension cord?

  It is generally not recommended to plug your electric fireplace into an extension cord. Electric fireplaces typically draw a significant amount of power, and using an extension cord may pose a safety risk, such as overheating, fire hazards, or electrical faults. For safety reasons, it's best to plug the fireplace directly into a properly grounded wall outlet.

• Do freestanding electric fires need to be connected to a chimney or vent?

  No, freestanding electric fires do not require any type of chimney, vent, or flue. They are completely self-contained units that operate using electricity, making them suitable for any room in the house.

Electric Fire Suites

• What is an electric fire suite?

  An electric fire suite is a complete unit that includes an electric fire and a surrounding mantelpiece or surround. These suites are often designed to be freestanding, making them an easy and attractive way to add a focal point and heating source to a room.

• Do I need professional installation for an electric fire suite?

  Most electric fire suites are designed for easy installation and do not require professional help. They usually come as a single, fully assembled unit or with minimal assembly required. However, if you’re unsure or if the suite is particularly large, you might prefer to have a professional install it.

• How do I choose the right size electric fire suite for my room?

  When deciding on an electric fire suite, measure the available floor area and wall height to ensure a good fit. Additionally, consider the heat output of the fire in relation to the size of your room so you get adequate warmth without overheating the space.

Electric Wall Fires

• How do I install an electric wall fire?

  Installing an electric wall fire typically involves securing the fire to the wall using brackets and screws, which are usually provided with the unit. Before installing, it's important to ensure that the wall is strong enough to support the fire. While some people choose to install these fires themselves, professional installation is recommended, especially if the unit is large or if electrical wiring needs to be adjusted.

• Are electric wall fires safe to use around children and pets?

  Yes, they typically have cool-to-the-touch surfaces and include features like overheat protection and automatic shut-off. However, supervision is always recommended when the appliance is in use.

• Do electric wall fires need a lot of cleaning?

  Electric wall fires require minimal cleaning, especially when compared to the ashy cleaning of a traditional fire. Regular dusting of the exterior and occasional cleaning of the glass panel are usually enough to keep the electric wall fire looking and operating at its best. 

• Are electric wall fires expensive to run?

  Generally, electric wall fires are much more cost-effective to run that a tradtional fire or woodburning stove. Plus, the energy efficiency of electric fire or electric stove appliances is significantly higher to any tradtional fire. 

Electric Stoves FAQs

• Are electric stoves efficient for heating large rooms?

  Electric stoves can effectively heat small to medium-sized rooms, but their efficiency depends on the stove's wattage and the room's insulation. For larger spaces, look for models with higher output or additional features like a fan to help distribute heat more evenly.

• Do electric stoves need venting or a chimney?

  No, electric stoves do not require venting or a chimney, making them an excellent option for homes without existing flues. They produce heat without combustion, making them ideal for homes in smoke-controlled areas.

• Can I install an electric stove in any room of my house?

  Yes, electric stoves can be installed in most rooms, including living rooms, bedrooms, and even conservatories. They simply need access to a standard electrical plug, enabling them to be easily placed and installed.

• What maintenance is required for electric heating stoves?

  Electric stoves require minimal maintenance compared to wood-burning or gas stoves. Regular tasks include dusting the exterior, cleaning the glass if applicable, and occasionally checking the electrical connections for safety.

Pellet Stove FAQs

• How Do Pellet Stoves Work?

  Pellet stoves use compressed wood pellets as fuel, which are fed into the stove’s burn chamber by an automated hopper system. The pellets are ignited by an electric element, and a fan circulates the heat throughout the room. 

• Are Pellet Stoves Expensive to Run?

  The cost of running a pellet stove depends on the price of pellets, electricity, and the stove's efficiency. Generally, pellet stoves are cost-effective, especially when compared to traditional heating fuels like oil or electricity. 

• Do Pellet Stoves Need a Chimney or Venting System?

  Yes, pellet stoves need venting to expel combustion gases. However, unlike wood stoves, they do not necessarily need a traditional chimney. Pellet stoves can be vented through a wall or roof using a special vent pipe, making them more flexible and easier to install in various locations within a home.

• Can You Use Different Pellet Types in the Same Stove?

  Pellet stoves are generally designed to burn specific types of pellets, typically made from hardwood, softwood, or a blend of both. While most stoves can handle different pellet types, some stoves are optimised for one type over another, and using the wrong type could lead to more frequent maintenance or even potential damage. Always choose pellets recommended for your specific stove model for optimal performance.

Inset Stoves FAQs

• How Are Inset Stoves Different from Freestanding Stoves?

  Unlike freestanding stoves that sit on the hearth, inset stoves are set within a cavity, often providing a more contemporary and integrated appearance. They are ideal for smaller spaces or for those looking to achieve a minimalist design.

• Do Inset Stoves Need a Chimney or Special Vent?

  Yes, inset stoves needs proper venting, typically through an existing chimney. However, the chimney may need a liner to safely and efficiently carry away smoke and gases. A professional installation is often required to correctly integrate the stove and flue system.

• Are Inset Stoves as Efficient as Freestanding Stoves?

  Inset stoves are generally very efficient, often on par with or even exceeding the efficiency of freestanding stoves. They are designed to maximize heat output while minimising heat loss through the chimney. Many modern inset stoves feature advanced airwash systems, secondary burn technology, and high-quality insulation, making them an excellent choice for efficient heating.

• Can I Install an Inset Stove in Any Existing Fireplace?

  Not all existing fireplaces are suitable for inset stoves. The fireplace opening needs to be the right size, and there must be adequate clearance and insulation to safely accommodate the stove. Additionally, structural modifications may be required to meet building regulations. It's important to have your fireplace and chimney inspected by a professional to determine suitability and any necessary alterations before installation.

Traditional Stoves FAQs

• What Are the Differences Between Traditional Stoves and Modern Stoves?

  Traditional stoves typically feature classic designs with ornate details, often made from cast iron or steel with a more rustic appearance. They use either wood or coal as fuel, and may lack some of the advanced features found in modern stoves, such as secondary burn systems or electronic controls. Traditional stoves focus on aesthetics and the timeless charm of an open flame, appealing to those seeking a vintage look.

• Can I Use Coal in My Traditional Wood-Burning Stove?

  While some traditional stoves are multi-fuel, allowing for both wood and coal burning, not all wood-burning stoves are suitable for coal. Coal burns at a higher temperature and can cause damage to a stove not designed for it. If you intend to use coal, ensure your stove is classified as multi-fuel, with a suitable grate and ash pan for proper combustion and safety.

• How Do I Maintain the Cast Iron Body of a Traditional Stove?

  Cast iron stoves require regular maintenance to prevent rust and keep them looking their best. To maintain its finish, it's important to keep the stove dry and occasionally apply stove polish or paint designed for high temperatures. Regularly clean the stove surfaces, remove ash, and check that the door seals are intact to maintain both appearance and performance.

• Do Traditional Stoves Meet Current Efficiency and Emission Standards?

  Many traditional stoves, especially older models, may not meet modern efficiency and emission standards. However, newer traditional-style stoves are often eco-designed and DEFRA-approved to comply with current regulations, incorporating features like air wash systems and cleaner combustion technologies which maximise efficiency, too. Always check the stove’s specifications to ensure it meets the latest environmental standards, particularly if you are in a smoke control area.

Contemporary & Modern Stoves

• What Distinguishes Contemporary or Modern Stoves from Traditional Stoves?

  Contemporary (or modern) stoves are characterised by sleek, minimalist designs with clean lines and large glass windows for an unobstructed view of the flames. They often feature advanced technologies such as secondary or tertiary burn systems. Contemporary stoves are typically made from steel with a modern finish and can include features like remote controls, programmable settings, and even smart technology for easier operation.

• Can Modern Stoves Be Installed in Homes Without Chimneys?

  Yes, many contemporary stoves can be installed in homes without traditional chimneys by using a twin-wall flue system. These systems allow for flexible installation options, including through walls or roofs, making modern stoves suitable for a variety of spaces, including new builds and homes without existing fireplaces.

• Are Contemporary Stoves More Efficient Than Traditional Stoves?

  Contemporary stoves are often designed with high efficiency in mind. They use advanced combustion technologies to maximise heat output while minimising fuel consumption and emissions. Many models exceed the efficiency ratings of traditional stoves due to features like airtight construction, pre-heated air systems, and highly insulated fireboxes, which contribute to cleaner and more efficient burning.

• What Customisation Options Are Available for Modern Stoves?

  Contemporary stoves often come with a range of customisation options to suit modern interiors, including different finishes, colours, and trim styles. Some models offer modular designs that allow for different configurations, such as pedestal bases, wall-mounting, or corner installations. Additional accessories like matching log storage units can add to the final aesthetic of modern stoves.

Self Build Media Wall Kits FAQs

• How Difficult Is It to Assemble a Self Build Media Wall Kit?

  Our self build media wall kits are designed for easy assembly, with clear, step-by-step instructions provided. Even those with minimal DIY experience can successfully assemble their media wall.

• What Is Included in a Self Build Media Wall Kit?

  Each kit includes a flat-pack media wall, a choice of either the 50" or 60" Ezee Glow Celestial Electric Fire, a recessed spot for your TV, and a storage plinth base. Additional accessories like a decorative log store can be purchased separately.

• How Much Space Do I Need for a Self Build Media Wall Kit?

  The space required depends on the specific kit and the size of the electric fire you choose. We recommend measuring your available space and comparing it with the dimensions provided in the product specifications to ensure a perfect fit.

• Can I Install a Self Build Media Wall Kit in Any Room?

  Yes, our self build media wall kits are versatile and can be installed in various rooms, including living rooms, bedrooms, and even home offices. However, it’s important to ensure the chosen room has enough space and the appropriate wall structure to support the installation.

Pedestal & Log Store Stoves

• What Is the Difference Between a Pedestal Stove and a Log Store Stove?

  Pedestal stoves are raised on a central stand for a sleek, modern look, while log store stoves include built-in space underneath for storing firewood, combining rustic style with added functionality.

• Are Pedestal & Log Store Stoves More Efficient Than Regular Stoves?

  Log store and pedestal stoves are just as efficient as regular stoves. They are designed for better airflow as well as the added convenience of storing logs nearby, making it easier to keep your fire burning.

• Do Pedestal Stoves Take Up More Floor Space?

  Pedestal stoves don’t necessarily take up more space; they have a smaller base, which can make them ideal for rooms with limited floor space while still creating a stylish focal point.

• Can I Use a Log Store Stove Without Storing Logs Underneath?

  Yes, you can! The log store space can be used for other purposes such as storing heat resistant stove gloves, clean up supplies, or even left empty, depending on your needs and how you wish to style your room.

Coloured Stoves

• What Are the Benefits of Choosing a Coloured Stove Over a Traditional Finish?

  Choosing a coloured stove allows you to personalise your space and make your stove a design feature rather than just a heat source. It can complement your home’s aesthetic, whether it’s a bold modern look or a cosy, rustic vibe, adding a unique character to your living space.

• Do Coloured Stoves Require Special Cleaning or Maintenance?

  Coloured stoves do not require any special cleaning compared to regular stoves. Most can be cleaned with a soft cloth and gentle, non-abrasive cleaners. Always follow the manufacturer’s guidelines to keep the finish looking its best.

• Can Coloured Stoves Fit Into Both Modern and Traditional Interiors?

  Yes, coloured stoves are versatile enough to fit into both modern and traditional interiors. For example, a sleek, glossy finish like Bordeaux works well in contemporary settings, while an ivory or rustic finish complements vintage or country-style homes.

• Are Coloured Stoves More Expensive Than Standard Stoves?

  The cost of a coloured stove depends on the model and materials used. While some may be priced higher due to their unique finishes, many coloured stoves are available at competitive prices, offering style and functionality without breaking the bank.

Cassette Stoves

• What Are the Advantages of a Cassette Stove Compared to a Standard Fireplace?

  Cassette stoves have improved heat retention, fuel efficiency, and greater control over airflow, resulting in more effective heating than standard fireplaces.

• Is Professional Installation Necessary for Cassette Stoves?

  Yes, professional installation is recommended so the stove is correctly fitted into the wall or fireplace, along with proper ventilation for safe and efficient use.

• Can Cassette Stoves Work in Small Homes?

  Absolutely. Cassette stoves have a compact design that lets them to fit neatly into smaller rooms, making them a perfect choice for space-conscious homeowners.

• How Do I Keep the Glass on a Cassette Stove Clean?

  Many cassette stoves feature air wash systems which prevents soot buildup obscuring the glass, but occasional cleaning with a soft cloth will keep the glass looking its best and provide a clear view of the fire.

4kW+ Stoves

• What Size Room Is a 4kW+ Stove Suitable For?

  A 4kW+ stove is ideal for small to medium rooms, typically ranging from 45 to 70 cubic metres. These stoves provide efficient warmth without overpowering the space.

• Are 4kW+ Stoves Energy Efficient for Smaller Spaces?

  Yes, 4kW+ stoves are highly efficient for smaller rooms, as they generate the right amount of heat without excessive fuel consumption. They are an economical way to keep smaller spaces comfortably warm.

• Do 4kW+ Stoves Require Special Ventilation?

  Stoves in this heat output range need appropriate ventilation to operate safely, but the requirements may be less extensive compared to larger stoves. Investing in a professional installer will guarantee that your setup meets all necessary ventilation and safety standards.

5kW+ Stoves

• Is a 5kW Stove Suitable for Medium-Sized Rooms?

  Yes, a 5kW stove is well-suited for medium-sized rooms, like living rooms or spaces up to 100 cubic metres. It provides enough heat to comfortably warm the space without being too much for the room.

• How Efficient Are 5kW Stoves for Heating Medium Rooms?

  5kW stoves are designed to efficiently heat medium rooms. They distribute warmth effectively, helping to maintain a comfortable temperature while keeping fuel usage low.

• What Type of Fuel Should I Use for a 5kW Stove?

  5kW stoves work well with different fuels, including wood, pellets, or multi-fuel options depending on the model. Using well-seasoned wood or high-quality pellets will give the best results.

• Do 5kW Stoves Need Special Ventilation?

  While ventilation requirements for 5kW stoves are not as demanding as for larger stoves, it’s still important to have proper airflow for safety. A professional installer can confirm that ventilation meets the necessary standards for this stove size.

Ezee Glow

• Are Ezee Glow Fires Any Good?

  Yes, Ezee Glow fires are highly regarded for their modern design, energy efficiency, and ease of use. With adjustable flame effects, multiple fuel-bed colours, and programmable settings, they blend style with functionality. Whether built-in or freestanding, Ezee Glow products provide reliable performance and create a cosy ambience, making them a popular choice for many homes.

• Can I Create a Media Wall with Ezee Glow Fires?

  Yes, Ezee Glow's Self Build Media Wall Kits comes with a Celestial fire and flat-pack design. 

• Are Ezee Glow Fires Energy Efficient?

  Yes, Ezee Glow fires feature settings like flame-only mode, allowing you to enjoy the ambiance without high energy use, making them both practical and efficient.

• What Accessories Are Available for Ezee Glow Fires and Stoves?

  Ezee Glow has a range of accessories from log stores to heating components to glass trims. These additions improve the visual appeal of your setup while also providing practical benefits, such as added storage, added warmth, or a more polished appearance.

Black Friday

• Will Prices Be Lower After Black Friday 2024?

  No, our Black Friday sale offers some of the lowest prices of the year, and discounts are exclusive to the sale period. Once it’s over, standard pricing will apply

• Can I Reserve A Product At The Black Friday Price And Pay Later?

  Our Black Friday deals are available on a first-come, first-served basis, so we recommend purchasing early to secure your deal.

• Are There Any Extra Discounts On Bundles During Black Friday?

  Yes, keep an eye out for bundle deals that combine electric fires or stoves with accessories for extra savings this Black Friday.

• What If I Miss Out On Black Friday?

  Our Black Friday electric fire and stove deals are limited-time offers, but we may run additional promotions during December if stock is available. However, the best deals are during Black Friday itself.

6kW+ Stoves

• What Size Room Is Best Suited for a 6kW Stove?

  A 6kW stove is typically ideal for medium to large rooms, such as living rooms or open-plan spaces. It provides powerful heating without being too overwhelming for these areas.

• Can I Use a 7kW Stove in a Room Meant for a 6kW Stove?

  Yes, a 7kW stove can be used efficiently in rooms suited for 6kW stoves by burning less fuel. This prevents overheating while still giving you the flexibility of extra power when needed.

• What Fuel Options Are Available for 6kW Stoves?

  6kW stoves are available in various fuel options, including woodburning, multifuel, and pellet. Each type has its own benefits, so you can choose the fuel that best fits your preferences and lifestyle.

• Are 6kW Stoves Energy Efficient?

  Yes, just like all our stoves, these 6kW mdoels are designed to be highly efficient, effectively heating larger rooms while minimising fuel consumption.

Remote control electric fires

• How Do Remote Control Electric Fires Work?

  Remote control electric fires let you adjust flames, colours, and heat output with the simple press of a button, making your fire easy to manage from anywhere in the room.

• What Are the Benefits of a Remote Control Electric Fire?

  Remote control electric fires provide effortless control over your fire’s settings, without worrying about clean-up or fuel. They bring warmth, convenience, and style to any room.

• Why Is My Electric Fire Remote Control Not Working?

  If your electric fire remote control is not working, check the batteries or ensure there are no obstructions. If issues persist, refer to your manual or contact support 

Cylinder & Round Stoves

• How Do Cylinder & Round Stoves Save Space in My Home?

  Cylinder and round stoves have a compact, freestanding design, making them perfect for tight spaces or corners while still delivering powerful heating.

• Are Cylinder Stoves Suitable for Small Rooms?

  Yes, their rounded shapes allow for better space management, fitting neatly into smaller rooms without taking up excessive floor space, while still providing efficient heat.

• Do Cylinder & Round Stoves Require a Chimney?

  It depends on the fuel type. Wood-burning and multi-fuel cylinder stoves usually require a flue or chimney, while electric versions don’t require ventilation and are easier to install.

Smart Control Stoves

• What Are Smart Control Stoves?

  Smart control stoves are models that allow you to adjust the heat, flame settings, and timers via Wi-Fi, apps, or remote controls, giving you total convenience in heating your home.

• Can I Control My Stove with an App?

  Yes, many smart control stoves come with app control, allowing you to manage your stove’s settings from your smartphone or tablet.

• What’s the Difference Between Wi-Fi Control and Remote Control Stoves?

  Wi-Fi control stoves let you adjust settings from anywhere using an app, while remote control stoves use a handheld device to control the heat and flames within a certain range.

• Are Smart Control Stoves Energy Efficient?

  Yes, smart control stoves are designed to maximise energy efficiency by allowing you to set timers, adjust the heat remotely, and control the stove only when needed, reducing unnecessary energy use.