Shipping Information

We aim to ensure delivery of all stock items within 3-5 working days. Please email sales team for a expected delivery time on out of stock items. We regret that, due to the large size and weight of our products, we can not accept orders for delivery to addresses with postcodes beginning with BT or to Ireland.

All orders over £300 are offered free delivery with orders under £300 being charged a minimum of £2.99 and a maximum of £25 dependant on the shipping method required for the product.

For orders to off shore or outlying areas please contact us by email or phone the number at the top of the page to check the delivery cost.

Please Note
For heavy and bulky items like our stoves and liners we use a pallet delivery service. Delivery of pallets is to the kerb side and the drivers are unable to carry into the property, across uneven terrain or up steps. All pallet deliveries are tracked and info is made available to arrange a convenient delivery slot. If specialist handling or assistance is needed to get the order into your property it will be your responsibility to arrange this.