Products Questions:

Posted by Ms Natalie Butler on Tuesday, 26 November 2019

Question:

Is the grate removable on this fire?

Answers:

  • Posted by Robin Harris on Tuesday, 26 November 2019
    Yes, it can be removed.
Posted by mr paul vickers on Monday, 5 November 2018

Question:

are the stoves equipped for the 2022 government ruling

Answers:

  • Posted by Robin Harris on Monday, 5 November 2018
    I can confirm the Mazona Rocky stove is Smoke Exempt / DEFRA Approved and can be used in any of the smokeless zones throughout the UK.
    2 people found this answer helpfull.
Posted by Mrs Minnie CATO on Friday, 22 December 2017

Question:

As a freestanding stove what size hearth do you recommend

Answers:

  • Posted by Robin Harris on Friday, 22 December 2017
    Minimum 12mm thickness hearth required for this stove.
Posted by Mr Anthony Smith on Thursday, 7 December 2017

Question:

Is this stove suitable for a 12mm hearth?

Answers:

  • Posted by Robin Harris on Thursday, 7 December 2017
    Yes, suitable for a 12mm hearth.
Posted by Ms Valerie O'Regan on Friday, 4 August 2017

Question:

Where is is stove manufactured?

Answers:

  • Posted by Robin Harris on Friday, 4 August 2017
    Chinese manufactured (CE Approved; tested and certified).
Posted by Ms Valerie O'Regan on Thursday, 3 August 2017

Question:

Where is the stove made?

Answers:

  • Posted by Robin Harris on Thursday, 3 August 2017
    Chinese manufactured (CE Approved; tested and certified).
    1 people found this answer helpfull.
Posted by Mr Robert Smith on Wednesday, 20 January 2016

Question:

hi, can you tell me if the Mazona Rocky will draw ok with a 6 foot steel flue because it is required for a narrow boat....thanks

Answers:

  • Posted by Robin Harris on Wednesday, 20 January 2016
    Insulated 5 or 6 Inch Twin Wall Flue will be required to flue the stove up and outside.
Posted by Ms Burdon on Monday, 20 July 2015

Question:

What is the air gap required around the sides and back of this stove? Also does it require an air vent to be installed in the room?

1 people had same question.

Answers:

  • Posted by Robin Harris on Monday, 20 July 2015
    HETAS recommend 150mm either side of the stove, 50 - 100mm at the rear and 200mm above. Yes, any stove over 5 kW will require an air vent / air brick in the room.
    1 people found this answer helpfull.
Posted by Miss Charmain Marie Eaton on Thursday, 4 June 2015

Question:

Does the stove have an air wash system?

Answers:

  • Posted by Ronald Small on Thursday, 4 June 2015
    Yes, it is the secondary air control which is the spinner at the top.
    1 people found this answer helpfull.
Posted by Mr Steve Bloor on Thursday, 9 April 2015

Question:

Hi, You say the Rocky is suitable for burning wood and smokeless fuels, can paper/cardboard be also burned ? Cheers, Steve.

Answers:

  • Posted by Robin Harris on Thursday, 9 April 2015
    It isn't recommended fuel.
Posted by mr DESMOND N STEVENS on Friday, 6 March 2015

Question:

do you have to state whether you want flue entry from back or top.

Answers:

  • Posted by Robin Harris on Friday, 6 March 2015
    This does not have to be specified at time of order; it can be changed over when you receive the stove.
Posted by Gareth Tony Daniells on Wednesday, 17 December 2014

Question:

Is this a 5 year or 1 year warranty / guarantee. And what is the procedure if something goes wrong?

Answers:

  • Posted by Robin Harris on Wednesday, 17 December 2014
    Mazona offer a 5 year stove body warranty on their products (excluding spare parts, i.e. baffle plate, liners, glass). We hold stock of Rocky spares which can be purchased from us as and when required.
Posted by Mr Trevor A Jones on Wednesday, 12 November 2014

Question:

Do you supply complete installation kits? As I plan to send this abroad.

Answers:

  • Posted by Robin Harris on Wednesday, 12 November 2014
    Yes, we can supply stove and spare parts, i.e. Flexible Flue Liner or Twin Wall Flue, etc.
Posted by Trevor Twynham on Thursday, 30 October 2014

Question:

What size door rope fits the rocky 6kw

Answers:

  • Posted by Robin Harris on Thursday, 30 October 2014
    10mm rope for the Rocky door seal.
Posted by Philip on Monday, 29 September 2014

Question:

What is the minimum distance the fire can be from combustible materials and non combustible materials. ie Wall with wallpaper on and brick hard plastered wall painted.

1 people had same question.

Answers:

  • Posted by Adam Fowler on Monday, 29 September 2014
    Hi, It can be different from one stove to the next, but for the Rocky here it is 400mm from the stove rear and sides to combustable materials. It will usually be stated in the manuals or data badge
Posted by John Ward on Monday, 29 September 2014

Question:

Does the Mazona Rocky have an externally controlled riddling grate ?

Answers:

  • Posted by Adam Fowler on Monday, 29 September 2014
    Hi, No is has a fixed grate. You will have to open the door to poke it. This should only be an issue if you are burning mineral fuels like anthracite. Wood will not need disturbed and will burn more efficiently without poking or riddling.
Posted by Grahame on Thursday, 11 September 2014

Question:

Does the Mozona Rocky have its own integral air vent facility

Answers:

  • Posted by Robin Harris on Thursday, 11 September 2014
    No, it does not. Please see our full range of External Air stoves here: www.gr8fires.co.uk/stoves/external-air-stoves
Posted by Mr Geoffrey Lees on Tuesday, 9 September 2014

Question:

Do mozona wood burners have a model with back boiler that could be fitted using existing plumbing we have on a small rayburn thats past its sellbuy date!

Answers:

  • Posted by Robin Harris on Tuesday, 9 September 2014
    Unfortunately not, the Mazona stoves are all dry stoves. Our full range of boiler stoves can be found here: www.gr8fires.co.uk/stoves/boiler-stoves
Posted by Mark Ghafoor on Monday, 25 August 2014

Question:

Hi I was wondering if this stove had an airwash system to keep the glass clean? Many thanks Mark

Answers:

  • Posted by Robin Harris on Monday, 25 August 2014
    Yes, this stove has an airwash facility.
Posted by Miss Roz E Mansell on Thursday, 21 August 2014

Question:

Hello I'd like to buy your MOZONA ROCKY 6Kw how much will it cost for installing?

Answers:

  • Posted by Robin Harris on Thursday, 21 August 2014
    We would recommend using a registered HETAS installer in your local area, which can be found by entering your postcode here for contact details of locally registered installers: http://www.hetas.co.uk/find-installer/
Posted by Sandra on Thursday, 21 August 2014

Question:

Is the Mozona Rocky defra approved

Answers:

  • Posted by Robin Harris on Thursday, 21 August 2014
    Unfortunately the Mazona Rocky stove is not DEFRA Approved. Our full range of DEFRA stoves can be found here: www.gr8fires.co.uk/stoves/defra-approved-smoke-control-stove
Posted by Roz on Wednesday, 20 August 2014

Question:

Is the Mozona Rocky free standing or inset?

Answers:

  • Posted by Robin Harris on Wednesday, 20 August 2014
    Free-standing stove

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