14 Day Money Back Guarantee

If you are not 100% satisfied with your purchase, you can return your order to us for a full refund.

There are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.

You can return your purchase up to 14 days from the date you received your Order.

Terms and Conditions

  • Products must be in the condition you received them and in the original box and/or packaging.
  • The costs of returning goods to us shall be borne by you unless they are delivered damaged, faulty or not as described.
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • The rights to return the goods to us will not apply if we have made or customised the product specifically for you. This does not affect your statutory rights.
  • If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we may charge for the reduction in value.

Order Cancellations

If you wish to cancel your order you can notify us by email to sales@gr8fires.co.uk before we have dispatched the goods to you