Shipping & Returns

Shipping We aim to ensure delivery of all stock items within 3-5 working days. Please email our sales team for a expected delivery time on out of stock items. We regret that, due to the large size and weight of our products, we can not accept orders for delivery to addresses with postcodes beginning with BT or to Ireland. Deliveries into the Scottish Highlands and Islands will attract a delivery contribution, however delivery to all other UK mainland addresses is free for orders of £100 or more. If you are in any doubt about delivery times or rates please contact us prior to placing your order. Delivery charges for orders less than £100 will be added during the order process and will be clearly visible. for orders between: £0 - £24.99 delivery is £4.99 £25 - £99.99 delivery is £17.25 Cancellation/Returns 1. If you wish to cancel your order: you can notify us by email to sales@gr8fires.co.uk before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below. 2. You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless they are delivered damaged, faulty or not as described. 3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. 4. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: - in the event that the product has been used. to any products that we have made or customised specifically for you The provisions of this clause does not affect your statutory rights.