Cancellation/Returns

1. If you wish to cancel your order:

  • you can notify us by email to sales@gr8fires.co.uk before we have dispatched the goods to you;
  • where goods have already been dispatched to you, email sales@gr8fires.co.uk and return the goods to us in accordance with clause 2 below.

2. You can return goods you have ordered from us for any reason at any time within 14 working days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless they are delivered damaged, faulty or not as described.


3. A full refund of the amount paid will be given as soon as possible after an order is cancelled.


4. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: -

  • to any products that we have made or customised specifically for you

The provisions of clause 4. does not affect your statutory rights.

If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we may charge for the reduction in value.